Common Questions

Where do you ship and by what means?

We primarily use Fedex ground service. Our website is setup to ship to non-PO shipping addresses in the continental US only. For all other locations, please call us at 800 366-1898 or 818 882-2408. Remember, there is no charge for shipping on all orders within the continental US.

Can I get tracking on my delivery?

Every order that comes with an email address receives an email with tracking info. Please email or call (800) 366-1898 and we will be happy to look it up.

How long will it take to receive my order?

Orders that come from stock ship within 1 business day. If the product is a custom-fit application, it will generally take 7-12 days to produce and ship the order. You will be notified with a FedEx # when the item leaves our factory.

What do I do if my cover doesn't fit or I have customer service inquiry?

Please call customer service at (800)366-1898.

What type of credit cards do you accept?

We accept AMEX, Visa, M/C and Discover. Paypal payments can be arranged by emailing or by calling (800) 366-1898.

Is it safe to give my credit card information over your website?

We use the highest level of encryption available today to protect your credit card and personal information via our 128 bit secure socket layer "SSL."

Can I send a check?

Personal checks can be used for all purchases.

What are your hours for customer service?

Monday through Friday 8:30am to 4pm Pacific Time.

Can the product be returned for a refund?

Beverly Bay will accept product returns for workmanship defects that are found within the product's warranty period. An exclusion will apply to Custom-fit vehicle covers. In this case, returns for workmanship defect are allowed for 30 days from the ship date. We will not accept custom-fit returns for wrong color given, wrong year given, wrong make given or wrong model given. If a defect is found, per the terms mentioned above, we reserve the right to fix or replace the product. Please note that the color settings on your computer monitor may affect the way in which colors are displayed. If you are uncertain about the product's actual color, we can arrange to ship you a fabric swatch.

All returns must be discussed with Beverly Bay before you send back the product. You can email or call (800)366-1898. We truly want you to be satisfied with your purchase. We strongly believe in customer service as well as producing quality product. If you have any questions or concerns, do not hesitate to call us.